Connect Through the Lens/Telehealth
Specialized coaching for meaningful screen-to-screen communication
Connect Through the Lens/Telehealth is a 60-minute skill-building coaching session, with a 30-minute follow up.
About Connect Through the Lens/Telehealth
This individualized, one-to-one session will enable you to recognize and overcome the pitfalls of video communication and leverage the medium to its fullest. The follow up session will provide you with dedicated time to review and revisit your new skillset, and discuss any new challenges that may have surfaced.
This one-to-one remote coaching session will provide practical, action-based tools and techniques needed to:
Project an authentic, credible video presence
Reduce self-consciousness and other barriers to building rapport
Connect and attune with patients across the “virtual divide”
Leverage the power of nonverbal communication to effectively engage patients
Optimize video set up to ensure quality communication
“Prior to working with TanzerGlass, I was quite apprehensive of video conferencing — was it really possible to create and hold therapeutic space on video? This training convinced me that I could. Kristin was fantastic and immediately put me at ease during the learning process. The training gave me concrete strategies to connect with clients over video. It helped me identify possible pitfalls, too. The training also translates extremely well for video meetings with colleagues. I now have the tools that I need to feel centered and focused during these calls. This session has helped me become a more effective communicator on this platform across the board.”
Contact us for more information or to schedule your session.
For Telehealth Companies
Differentiate Your Brand Through Effective Provider Communication
In the field of healthcare, research has consistently demonstrated that effective communication by medical providers can reduce the risk of medical errors, foster patient satisfaction and ensure better patient outcomes.
When seen through the lens of telemedicine, we see an urgent need for medical providers to not only possess “good” communication skills, but have the ability to translate those skills into meaningful screen to screen communication.
At TanzerGlass, we work with our telemedicine providers to optimize their video presence and communication, so they can more effectively:
Create and sustain the sense of “human connection” when relating to a camera, computer, or screen
Minimize the incidence and impact of unconscious, unintentional behaviors (e.g. disengaging from the patient, erratic eye contact, nonessential multitasking)
Leverage vocal, postural, and nonverbal communication to maximize patients’ attention and engagement
Manage the technical aspects of working on video (e.g. simulating eye contact, staying “in frame,” optimizing lighting, “staging” a professional surrounding environment)
Who Benefits from Video Communication Skills
Telehealth Companies | Individual Healthcare Professionals | Physicians | Nurses | Mental Health Professionals | Pharmacists | Physician Groups | Hospitals | Insurers
By giving medical providers a practical skillset for effective video communication, patient interactions become more meaningful and have greater positive impact. In turn, the company builds a more satisfied client base and definitively establishes itself as the “go to” for quality, personalized healthcare.